Refund & Cancellation Policy

2. Subscription Cancellation

We believe in earning your business every single month. You can cancel your subscription at any time with zero penalty:

• Self-Service Cancellation: You can cancel your active subscription directly from your Client Portal under Settings > Billing.
• Email Cancellation: Alternatively, email [email protected] at least 24 hours prior to your upcoming renewal date.
• Post-Cancellation Access: Upon cancellation, your workspace remains fully active until the end of your current paid billing period. You will not be charged again.

3. Refund Eligibility & Exceptions

Refunds are evaluated according to the following criteria:

• Initial Subscriptions (First 14 Days): 100% full refund of the base subscription fee.
• Subsequent Renewals: Renewal charges beyond the initial 14-day guarantee are generally non-refundable. However, if you were billed due to an administrative error or technical outage, please reach out to us within 48 hours for immediate review.
• Dedicated VPS & Custom Enterprise Deployments: Due to dedicated compute and infrastructure provisioning costs, setup fees for single-tenant VPS infrastructure are non-refundable once the dedicated server has been spun up.
• Third-Party Telephony Overages: Wholesale telephony carrier costs (Twilio/carrier voice minutes or SMS segment overages) consumed beyond plan quotas are billed on actual usage and cannot be refunded once delivered by the telecom network.

4. Refund Processing & Timelines

All payments and refunds are securely processed through our regulated payment partner, Safepay, or associated card networks (Visa, MasterCard, PayPak, and 1Link Bank Transfers).

5. Disputes & Chargebacks

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card issuer. We are committed to resolving any billing discrepancies swiftly and fairly.

Disputes can be sent directly to our settlement & disputes desk at [email protected] or [email protected].

6. Client Appointment Deposits (End-User Bookings)

FrontOrbit provides software tools allowing business owners (such as MedSpas, salons, and dental clinics) to collect booking deposits or reservation fees from their end patients/clients.

Please note that deposit refund rules for individual service appointments (e.g., cancellation 24h prior to visit) are governed by the specific policies of the individual clinic or practice. FrontOrbit is the software technology provider and does not retain customer appointment fees.