What industries does FrontOrbit support?

FrontOrbit serves high-value service businesses including Housing & Property Management, Home Services & Contractors, Medical & Wellness Spas, Dental Practices, Law Firms & Legal Intake, and Automotive Dealerships.

Do I have to change my business phone number to use FrontOrbit?

No. With FrontOrbit's Zero Number Porting protocol, you keep your exact existing business phone number, current carrier (such as AT&T, Verizon, Spectrum, RingCentral, or VoIP PBX), and Google Business Profile. FrontOrbit intercepts missed and after-hours calls through carrier-native conditional call forwarding.

How does FrontOrbit's dedicated single-tenant VPS architecture work?

Unlike traditional shared-database SaaS tools where thousands of clients share a single overloaded database, FrontOrbit provisions an isolated, single-tenant cloud VPS container on a custom Cloudflare subdomain (such as your-brand.frontorbit.com) with 100% dedicated compute and encrypted database storage.

How fast is FrontOrbit's AI voice response time?

FrontOrbit operates at ultra-low sub-600ms latency from when a caller finishes speaking to when the neural voice responds, delivering natural human dialogue without robotic delays.

Is FrontOrbit HIPAA compliant for healthcare and aesthetics clinics?

Yes. All voice transcripts, SMS threads, and customer contact records are encrypted with AES-256 at rest and TLS 1.3 in transit. FrontOrbit executes Business Associate Agreements (BAAs) with medical practices.

Privacy Policy | FrontOrbit

1. Introduction

Welcome to FrontOrbit ("we", "our", or "us"), operated as a registered software business by Muhammad Abdul Qayyoum. We provide an autonomous AI receptionist and multi-channel appointment booking platform (the "Services").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (frontorbit.com) or use our client portal applications (app.frontorbit.com).

2. Information We Collect

We collect information necessary to provide and manage our SaaS platform, including:

Account & Business Information: Your name, company name, registered business address, email address, phone number, and service catalog details.
Billing & Transaction Data: Transaction references, subscription plan details, and invoice records. Payment card and bank details are entered directly into our PCI-compliant payment partner (Safepay) and are never stored on FrontOrbit servers.
Client Communication Data: Transcripts of AI phone calls, SMS messages, WhatsApp chats, and Instagram Direct Messages processed on behalf of your business.
Calendar & Booking Data: Live calendar availability and appointment records synchronized via Google Calendar or Calendly integrations.

3. How We Use Your Information

We use the information we collect to:

Operate, provision, and maintain your AI receptionist and multi-channel booking workspace.
Process recurring subscription payments, billing invoices, and transaction notifications.
Synchronize appointments with your business calendar in real time.
Send important administrative notices, security alerts, and system health updates.
Ensure platform security and prevent unauthorized access or fraud.

4. Payment Processing & Financial Security

Regulated Payment Partner: Safepay

Subscription payments and checkout transactions on FrontOrbit are processed through Safepay, a licensed Payment Service Provider (PSP) and Payment System Operator (PSO) regulated by the State Bank of Pakistan (SBP).

FrontOrbit does not store your full credit card number, CVV, or banking PINs.
All checkout sessions utilize 256-bit SSL encryption and tokenized payment verification.
Supported payment channels include Visa, MasterCard, PayPak, and 1Link Bank Transfers.

5. Multi-Tenant Data Isolation

FrontOrbit enforces database-level multi-tenancy using PostgreSQL Row-Level Security (RLS).

Every customer inquiry, transcript, and appointment record is strictly bound to its specific Tenant ID.
Data in transit is protected using TLS 1.3 encryption, and data at rest is encrypted using AES-256 standards.
Cross-tenant data exposure is prevented at the database engine level.

6. Data Sharing & Third-Party Processors

We do not sell, rent, or trade your personal data. We share data only with verified infrastructure providers strictly necessary to deliver the Services:

Payment Infrastructure: Safepay (secure payment checkout and settlement).
Voice & Telephony: Twilio, Vapi.ai (voice transcription and call routing).
AI Processing: OpenAI API (natural language booking parsing without retaining training data).
Cloud Hosting & DB: PostgreSQL, Redis, Firebase Authentication, secure VPS cloud instances.

7. Data Security Measures

We maintain comprehensive technical, operational, and physical security measures to safeguard all personal and transaction data against unauthorized access, destruction, alteration, or disclosure.

8. Your Privacy Rights

You have the right to access, review, correct, or request the deletion of your personal account information and business records at any time by contacting our privacy officer.

9. Legal Entity & Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

FrontOrbit Privacy & Data Protection

Business Entity: Muhammad Abdul Qayyoum (Sole Proprietorship)

Registered Address: Dr Fozia Bilal, Mitro Road, Mailsi, Vihari, Punjab 61000, Pakistan

Email: [email protected] / [email protected]

Phone / WhatsApp: +92 327 7933275