Digital Service Fulfillment

Service Delivery & Fulfillment Policy

FrontOrbit is a 100% digital Software as a Service (SaaS) platform. All services, AI workspaces, and accounts are provisioned immediately and electronically.

Instant Digital Activation

No physical goods are shipped. All account access credentials, API keys, and workspace dashboards are delivered electronically and accessible immediately after successful payment processing.

1. Nature of Services

FrontOrbit, operated by Muhammad Abdul Qayyoum, provides cloud-based software solutions, including autonomous AI phone receptionists, multi-channel messaging automation (WhatsApp, Instagram, Telegram, SMS), calendar booking engines, and analytics dashboards.

Because all products offered on this website are digital software subscriptions and cloud services, there are no physical shipping charges, import duties, or physical logistics involved.

2. Delivery & Activation Timeframes

  • Standard SaaS Plans (Omnichannel Text AI & Voice Growth Suite): Delivered instantly (within 1 to 5 minutes) upon successful authorization and settlement through our payment gateway (Safepay / Visa / MasterCard / 1Link).
  • Client Self-Service Onboarding: Upon payment completion, you are instantly redirected to your configured workspace dashboard at app.frontorbit.com.
  • Custom Telephony & Number Setup: AI phone numbers and SIP routing configurations typically activate within 15 to 30 minutes.

3. Delivery Methods & Confirmation

Upon completing your checkout transaction:

  • Email Confirmation & Invoice: An automated confirmation email and digital tax receipt/invoice will be dispatched immediately to your registered billing email.
  • Direct Portal Access: Your user account permissions and tenant workspace are immediately updated to active status.
  • API & Integration Credentials: Available immediately within your portal settings dashboard.

4. Troubleshooting Access & Delivery Delays

If you do not receive an automated activation email or cannot access your portal within 10 minutes of completing payment:

  1. Please check your email spam/junk folders for messages from @frontorbit.com.
  2. Verify that your payment transaction was completed successfully in your bank app / Safepay receipt.
  3. Contact our 24/7 technical operations desk at [email protected] or message our official WhatsApp hotline at +92 327 7933275 for instant manual provisioning.

5. Dedicated Single-Tenant VPS Provisioning

For clients on the Dedicated Single-Tenant VPS plan requiring isolated cloud infrastructure and private subdomain routing:

  • Cloud container instantiation and SSL certificate propagation are completed within 12 to 24 business hours.
  • A dedicated solution architect will coordinate domain DNS mapping and custom EHR/CRM integrations.

6. Customer Support & Inquiries

For questions regarding service fulfillment or subscription provisioning, please reach out to:

FrontOrbit Operations Desk

Business Entity: Muhammad Abdul Qayyoum

Registered Address: Dr Fozia Bilal, Mitro Road, Mailsi, Vihari, Punjab 61000, Pakistan

Email: [email protected] / [email protected]

Phone / WhatsApp: +92 327 7933275